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Hi, I’m Thiviya. I work as a Member Solutions Officer at Croydon Plus and wanted to share my journey so far. I joined as a recent economics graduate looking to utilise my background to help increase financial literacy and be part of something I could be proud of and Croydon Plus gave me the space to do that. I joined eager to learn about how credit unions work and see what I could do to help in my community. From day one I was able to learn about responsible lending, explore various services we have to offer and hear about the exciting plans for the credit union going forward.
When I started as a volunteer I was quickly welcomed into the team and made to feel very comfortable. My colleagues answered any questions without hesitation, and I was able to ask what we do to help our members and how we do it. I soon felt comfortable offering our services where I could speak to our members, get to know their circumstances and discuss options that best suited their needs with the help of the team. It was often the case that my colleagues knew members individually from working here and built good relationships, which was a refreshing change and something that attracted me to work here initially. At the time, I was working elsewhere and was only able to commit a few hours a week, yet it turned out to be the more enjoyable job for me, so it was a no brainer that I wanted to join the team.
After a few weeks of volunteering, I was presented with the opportunity to work as a full-time member solutions officer and was very excited to start. I was excited to help in all aspects of the credit union from welcoming new members, assisting with loan applications, discussing loan options and using my numerical background for running statistics. The management team have done a great job of finding work for me to do specific to my strengths and the skills I bring to the team. I take great pride and love the work that I do.
I have since gotten to know some members by speaking to them and even met some of you! Being able put faces to the names I see on the screen is what makes working here so interesting. I am constantly being challenged with a range of tasks to do and find each day to be different from the next. I am hoping to be a part of some big changes here and bring new ideas to provide the best possible services.
This has been a great experience so far and I am very excited to continue my journey at Croydon Plus and see what else I am able to showcase and experience here. I look forward to being a part of the growth and changes here and continue learning. If you are considering volunteering with us and are interested in learning about what credit unions do, then I would highly recommend that you do! There are a range of areas you could get involved in.
I hope this has given you a brief insight into my time here so far, thank you for reading and I hope you all have a fantastic year ahead!
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