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27th June 2024



We are pleased to announce 4 BRAND NEW LOAN OPTIONS which are now available to apply for should you need a helping hand!

After assessing our current loan choices and gathering feedback from our members, we have created these new options to enhance our service to members and provide a wider range of choices. Our goal is to do everything we can to ensure that every member finds a loan solution that perfectly suits their individual needs and financial goals.

To take a look at our new and existing loan options, please visit our Loans Page

Thank you for your continued support.

Kind regards

The CroydonPlus Team

25th June 2024

This year marks the 25th Anniversary of our Credit Union.

We are very proud to be reaching this milestone and we would like to thank each an every one of those people who we have worked with over the years.


'Working with CroydonPlus has allowed me to cultivate a deep sense of pride in our team's efforts to support our community financially.

Each interaction with our diverse membership brings unique experiences – it often brings a wide range of emotions, but can be incredibly rewarding! What remains consistent is the dedication shown to our members, the bonds we form, and our commitment to offering financial assistance.

CroydonPlus has been a pillar in our community for 25 years and this milestone wouldn't have been possible without the support from our community.

We are so thankful for all our members, volunteers, directors, staff, stakeholders, and everyone else who has played a part in our journey. Your contributions have brought us to where we are today!’

Michael Wilson | CEO

CroydonPlus Credit Union


Celebrating 25 years (Logo) (1).png

24th June 2024

We have been eagerly anticipating the Summer Uniform Sales. Upon hearing of their arrival in June, we have decided to open the Withdrawal Window for our School Saver Account earlier than planned, to enable members with this account to take advantage of the special offers!


The School Saver Account will remain open for withdrawals until the end of August 2024. The Withdrawal Window will then re-open on 1st December 2024.

If you don't have a School Saver Account yet, but would like to know more, please visit our School Saver page.


The CroydonPlus Team

5th June 2024



All missing Child Benefit payments (due Monday 3rd June) should now have been received by the members who were impacted. Please let us know if you have any problems.


Remember that anyone who has incurred a direct financial loss because of the delayed payment can apply for redress from HMRC by completing their online complaints form linked here

5th June 2024

Do you have a child born between 1 September 2002 and 2 January 2011? 


Have you checked on their Child Trust Fund?

There is currently £1.7bn sitting in unclaimed CTFs. Unfortunately, there have been a number of cases where young, often vulnerable people have been approached by unregulated firms who have offered to find these accounts for a flat fee of £350 or a percentage of the total fund.

To see if you (or your child) has a Child Trust Fund, just use the free and easy use service from HMRC here

Don't miss out on the opportunity to claim the fund - worth around £2,000 on average (T&Cs apply).

The CroydonPlus Team

3rd June 2024

We are aware that some Child Benefit Payments have not been received today as expected.

HMRC have issued a statement confirming that they are aware of the issue and will be working to resolve it.


Posts on the @HMRC Social Media Pages say:

"We’re sorry that some customers’ Child Benefit payments have not arrived as scheduled and we are working urgently to resolve the issue.

There's no need for customers to call us and we will provide updates here as soon as they are available"

We believe this to have only impacted a few of our members, but we will process these payments as soon as they are received.

The CroydonPlus Team

4th June 2024

** Child Benefit News from HMRC**

"We are very sorry that some customers did not receive their scheduled Child Benefit payments as expected and we understand the concern and difficulty this may have caused.

We have now fixed the problem and are putting measures in place to prevent this from happening again.

Affected customers will now receive their payments on Wednesday morning (5th June)."

Anyone who has incurred a direct financial loss because of the delayed payment can apply for redress from HMRC by completing their online complaints form linked here

13th May 2024

Stop Loan Sharks have issued a Press Release detailing their latest conviction. Click below to read the article:

Vicious loan shark who kidnapped borrower and broke his jaw is jailed for seven years - Stop Loan Sharks

Stop Loan Sharks England say 'Illegal lending is still very much an issue and we would like to ensure that as many victims as possible, know that we can support them'

Anyone who believes they might be the victim of a loan shark can contact the Stop Loan Sharks 24-hour confidential helpline on 0300 555 2222, or complete an online report form at Live Chat is available on the website from 9am to 5pm, Monday to Friday.

2nd April 2024

Dear Members,

Following our AGM last week, we have uploaded a recording of the meeting for you to watch if you wish. This can be found on our AGM Page here

Thank you again to everyone who attended and to ABCUL for their valued support.

Kind Regards,

The CroydonPlus Team

10th January 2024

Dear Members,

We are excited to announce that our new Registered Address is:

221 The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER.

The majority of our team will be based at this new office, from where we will be able to continue all internal processing of our members accounts.

We will not be able to see members at this site however we are still available for pre-booked appointments in Croydon at: Job Centre Plus, Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA. 


To book an appointment to visit us at Job Centre Croydon, click here



This is the start of an exciting new chapter for our credit union and we are excited for what the future holds. Keep your eyes peeled, as we have lots more exciting news comping soon!

More information about our offices across the borough can be found here


Kind regards,


The CroydonPlus Team

5th December 2023

Dear Members,

Our upcoming office move is planned mostly to coincide with the Christmas Break, so that we can minimise the impact on our services. However, please note that there will be some impact on the processing of member requests outside of the usual bank holidays that occur at this time of year.

For more information, please click here.


Our team is working hard to ensure that any disruptions to our members during this time are kept to a minimum. We apologise for any inconvenience this may cause and thank you for your patience.

Kind regards,


The CroydonPlus Team

27th November 2023

Dear Members,

We have some important information for you regarding our working locations across our Common Bond.


This information can be read here.


Should you have any questions surrounding this matter, please email us at:


The CroydonPlus Team

12th October 2023


Dear Members,


Merton Council has introduced an exciting new initiative to promote the importance of saving from a young age.

When they approached us to see if this is something we could facilitate, we knew we wanted to get involved as we are equally passionate about promoting savings amongst the younger members of our community!

Read the Press Release from Merton Council here: 

For more information on the Merton Young Savers Account, click here

14th September 2023


Dear Members,


It is paramount for CroydonPlus to continue to offer a range of products to meet our members financial needs.  


For a decade, we have ensured that any increased operating costs have not been passed onto our Members. However, in response to recent cost pressures, and to ensure we continue to provide the best service to all of our Members, we now need to raise interest rates on some of our existing loan products, that have remained unchanged since 2013. These rate increases are still extremely competitive alongside others offered by local Credit Unions.


In addition, we'll make sure that our existing loan products continue to meet member needs, and with some products, we'll raise the maximum sums that can be applied for.

More information about these changes can be found here: 

7th August 2023

Dear Members,

Sadly, we have a bout of sickness within the team, which will mean that telephone answering and processing times will be impacted. 

All requests for payments (made before 3pm) will still be processed and you will receive these by 5.30pm on the date of request. All payments made after 3pm will be processed the next working day. We would politely ask that should you be expecting a payment today, not to chase as this will slow processing down further. 


Thank you for your patience during this time. 

The CroydonPlus Team

14th July 2023


We have recently had some problems with our facebook page and as a result we have lost a number of followers. One of the best ways of us getting information out to our members is by using social media.


Please follow us on facebook by searching Croydon Merton & Sutton Credit Union or click here.

13th July 2023




With all of the special offers on School Uniform available at the moment, we have taken the decision to extend the Withdrawal Window for the School Saver Account to include July.


If you are interested in opening a School Saver Account, please visit our School Saver page.

3rd April 2023


We will be closed over the Easter Bank Holiday. For information on our opening hours and how this will impact payments please Click Here

19th December 2022

CroydonPlus Credit Union scoop national award for tackling loan sharks


Croydon Merton and Sutton Credit Union has won a national award in recognition of its efforts to raise awareness of the dangers of using loan sharks.


CroydonPlus Credit Union has been recognised by the England Illegal Money Lending Team (IMLT) for their initiatives tackling loan sharks in the county and making communities safer.


The IMLT investigates and prosecutes illegal money lenders while supporting those who have borrowed money from a loan shark.


CroydonPlus have been awarded Partner Recognition accreditation from the England Illegal Money Lending Team (IMLT).


The new accreditation programme recognises and rewards partners that work alongside IMLT to raise awareness of loan sharks, and their impact on local communities, and to create safer spaces for people to live and work.


CroydonPlus raises awareness of campaign activities carried out to help tackle loan sharks.


Loan sharks are increasingly using social media platforms to advertise their illegal loans and target potential victims.


A recent campaign by IMLT, called #SharkFreeSurfing, ran across the Stop Loan Sharks and CroydonPlus social media platforms, with the aim of encouraging not just victims, but the wider community to report online illegal money lending activity.


Tony Quigley, Head of England Illegal Money Lending Team, said: “We would like to congratulate CroydonPlus on their partner recognition award and thank them for their outstanding efforts tackling loan sharks.


“We are extremely grateful for the support of our partners across the country and rely on them to act as our eyes and ears in communities. By working together, we can stamp out illegal money lending and protect residents from this awful crime.


“We continue to encourage people to come forward if they know of or have been a victim of loan sharks. You are not alone and we will support you.”


Anyone who believes they might be the victim of a loan shark can contact the Stop Loan Sharks 24-hour confidential helpline on 0300 555 2222, email or complete an online report form at Live Chat is available on the website from 9am to 5pm, Monday to Friday.

29th November 2022​

Stop Loan Sharks have issued a Press Release detailing their new campaign #SleighNoToLoanSharks. 

The Purpose of this campaign aims to protect communities from the devastating effects of illegal money lending. ​More Information on this campaign and the incredible work done by the Illegal Money Lending Team and Stop Loan Sharks UK, can be found here

22nd September 2022



HMRC will be making Cost of Living Support (COLS) Scheme payments with effect from Friday 2nd September 2022. 

If your Universal Credit is usually paid into your CroydonPlus account, then the Cost of Living Payment will be made in the same way. 

ABCUL have been in discussions with HMRC and they have confirmed that payments will be received by credit unions in the same format as current tax credit payments, there will be no change to the existing tax credit reference number and the payments will be identifiable.

These payments may take a number of days to be received by us, but we can assure members that all payments in will be processed in accordance with our usual banking timeframes. Should you wish to check your balance, you can do this by logging into your account via our Members Area. 

The CroydonPlus Team

4th July 2022


Our offices and phone lines will be closed all day on Thursday 7th July, for Team Training.

All morning payments will be processed as usual and again at around 5pm.  Our phone lines will reopen Friday at 10am.


The CroydonPlus Team

25th April 2022



Our offices will be closed on Monday 2nd May 2022 for the Bank Holiday. We will re-open on Tuesday 3rd May 2022 at 10am.


The CroydonPlus Team

21st March 2022


Due to ongoing issues with COOP bank, payments in and out of your CroydonPlus Credit Union Account will be impacted. We are doing everything we can and awaiting an update from them regarding these issues.

We appreciate this is very inconvenient but please do not call us to chase payments, as this may only delay things further. We will process all payments as quickly as we can and will update you further as soon as we know more.


Apologies, The CroydonPlus Team

11th February 2022

This years survey is now complete and we are in the process of reviewing the results. We will update our member survey page with information on this shortly.

Thank you to all of our members who have taken the time to complete this survey!

28th January 2022

Dear Members

Please be advised we will shortly being emailing out your Annual Account Statement, together with an invitation and details relating to our next Annual General Meeting. Please look out for these in your inbox from 4 February 2022.

17th January 2022

Dear Members,

Due to unforeseen circumstances we have today experienced a major issue with our payments system. We have been working all day to try and fix the matter and hope to get some payments out later today. However, due to the nature of the issue some payments may not be made.

Can we please ask members to check their accounts tomorrow morning (after 11am) and if a payment has not been made as requested please contact the us and we can make the payment for you. 

Please accept our sincere apologies for any inconvenience this has caused you. 


All staff at CroydonPlus Credit Union

30th September 2021


A suspected illegal money lender is under investigation in Croydon.


The England Illegal Money Lending Team (IMLT) working in partnership with Croydon Council Trading Standards and the Metropolitan Police executed a warrant at an address in Shirley this morning (Thursday, 30 September).


Officers seized documentation and electronic devices during a search of the property. For information on this story and updates as they happen, please visit

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