Contact us

If you have an enquiry about membership, about your Credit Union account, our wider services or a suggestion, please get in touch.

You can complete the online form, drop us an email, give us a call or visit in person.

We look forward to hearing from you.

However, if you feel you have been let down, or you are unhappy with the service you have received please tell us about it, and we will do our best to put things right.


By telephone:

020 8760 5711

Monday to Friday: 11:00 to 16:00

If you have to leave a message, please leave your membership number, family name, contact telephone number and message. We will return your call within one working day.

By email:

In person:

CROYDON – By appointment

Access Croydon, Bernard Weatherill House, 8 Mint Walk, Croydon, Surrey CR0 1EA – map

Please call 020 8760 5711 or walk in for the next available appointment.

Mon 11:00 to 16:00

Wed 10:00 to 16:00

Fri 10:00 to 15:00

Call 020 8760 5711 to make an appointment. Sealed envelopes for attention of CroydonPlus (Credit Union) can be left in the Access Croydon Dropbox between 09:00 and 16:00, Monday to Friday.


MERTON – Drop in (no appointment necessary)

Merton Civic Centre, London Road, Morden SM4 5DX (map). Open Wednesdays 10:00 to 14:00.

Sealed envelopes for the attention of CroydonPlus (Credit Union) can be posted in the Merton Civic Centre letterbox outside the building or left at reception desk at Pollards Hill.


SUTTON – Drop in (no appointment necessary)

Sutton Civic Centre, St Nicholas Way, Sutton SM1 1EA (Map). Open Fridays 10:00 to 12:00.

Balance by Text messaging

Text for balance on your mobile:

Text “Balance” to 07860 025266 from your registered mobile.

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