Coronavirus Information

Coronavirus Information


Dear members,


By now I  am sure that you are all aware of difficult situation we are all faced with.

In line with the latest government advice we will be taking steps to protect the health and wellbeing of our members and staff team.

We will continue as best as we can to our support members through this period with their financial needs however, please note that there will be some disruption to services.


Croydon Plus AGM:

Please note that the upcoming Croydon Plus AGM due to be held on Thursday 19th March 2020 at 7.00pm has unfortunately had to be postponed until further notice!


Until further notice the following outreach sites will be suspended:

  • Merton Civic Centre
  • Sutton Civic Centre
  • Sutton Hill House
  • New Addington family Centre
  • New Addington Library (HUB)


Ways to contact us:

Online Services & Mobile App

Members are advised to register for online access

Once registered for online access you can then download our mobile app from your app or play store to self-manage accounts,  review balances, make withdrawal requests and submit loan applications. (Paper application forms can be downloaded from our website).


Email – We will aim to respond to emails within 48hours


Office phones

Phones will be answered for an extended time from 10am – 4pm weekdays (The Credit Union will remain closed on weekends).

We would encourage you if you are able to please try the Online Service / Mobile App option before calling as this will allow staff to better serve our more vulnerable members.


If you have any questions, please email or call us. (0208 760 5711)



Please continue to review our website regularly for further updates & changes to services!


We thank you for your understanding – CROYDON PLUS TEAM!


Please look after yourselves and loved ones during this difficult time. Follow NHS advice to protect yourself and others from viruses and germs.

This is a fast changing situation and if you have any queries or concerns, always refer to trusted sources for further information such as and 

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